Refund Policy
ArkSafety Refund & Returns Policy
At ArkSafety, we stand behind the quality and reliability of every product we sell. Whether you're ordering a survival kit, emergency gear, underground shelter system, or one of our digital guides, we want you to feel confident in your purchase.
30-Day Return Window
We offer a 30-day return policy on most physical products. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange (unless required by law).
Eligible Items for Return
To be eligible for a return, your item must:
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Be unused and in its original packaging
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Be in the same condition that you received it
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Include proof of purchase (order number or receipt)
Non-returnable items include:
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Digital downloads (eBooks, survival guides, etc.)
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Custom-built or made-to-order items (e.g., shelters or specialized kits)
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Perishable or opened hygiene/emergency food products
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Clearance or final sale items
How to Start a Return
To initiate a return, please email us at hello@arksafety.co.uk with:
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Your order number
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The reason for the return
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Photos of the item (if damaged or defective)
Once approved, we’ll provide return instructions and a shipping address.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 working days.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account or payment method again.
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Contact your payment provider (it may take time before your refund is officially posted).
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If you've done all of this and still have not received your refund, please contact us at hello@arksafety.co.uk.
Exchanges
We only replace items if they are defective, damaged, or incorrect. For an exchange request, email hello@arksafety.co.uk with your order number and details.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or faulty product). We recommend using a tracked service, as we cannot guarantee we will receive your returned item.