Shipping Policy
At ArkSafety, we are committed to delivering your survival gear and preparedness products quickly, securely, and reliably. Please review our shipping policy below for full details on how and when your order will be delivered.
1. Processing Times
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Orders are typically processed and dispatched within 3–5 business days (Monday to Friday), excluding public holidays.
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During busy periods or new product launches, processing times may be extended slightly. We will notify you of any delays via email.
2. Shipping Options & Delivery Times
United Kingdom
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Standard Shipping (Royal Mail / Courier): 5-7 business days
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Express Shipping (Tracked): 2-4 business days
Shipping method and carrier are selected based on package size and delivery location.
Delivery times may vary based on customs processing and local postal service efficiency.
3. Shipping Costs
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Shipping costs are calculated at checkout based on destination, package weight, and delivery method.
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International customers are responsible for any import duties, taxes, or customs fees.
4. Order Tracking
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All orders include tracking where available.
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A tracking number will be emailed to you once your order has been dispatched.
5. Delivery Issues
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If your order is delayed, missing, or arrives damaged, please contact us within 7 days of expected delivery so we can investigate and resolve the issue.
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Ensure your delivery address is correct at checkout. ArkSafety is not responsible for lost packages due to incorrect or incomplete addresses.
6. Pre-Orders & Backorders
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For items marked as Pre-Order or Backorder, the estimated shipping timeframe will be clearly indicated on the product page.
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Your full order will be shipped once all items are in stock, unless otherwise requested.
7. Packaging
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We use durable, eco-conscious packaging where possible. Items are securely packed to ensure they arrive in perfect condition.
Contact
If you have any questions about shipping or your order status, please contact our support team: